Terms of Use
By using Roost ("the app", "we", "us") you agree to these terms. They're written to be readable. The legal weight is the same.
Who can use Roost
You must be 18 or older to create an account. You may create profiles for any household member, including children, but you remain responsible for them.
Subscription and free trial
- Roost offers a 7-day free trial.
- If you don't cancel before the trial ends, the subscription auto-renews at £2.99/month or £24.99/year (depending on which plan you chose).
- Apple manages the billing. You can cancel any time from Settings → your name → Subscriptions on your iPhone or iPad.
- One subscription covers your entire household — there is no per-person charge.
What you can and can't do
- Roost is for personal, family use. Don't use it to spam, harass, or send unlawful content.
- Don't try to break, abuse, or reverse-engineer the service.
- Anything you post (photos, comments, messages) is your responsibility. Make sure you have permission to share what you share.
- If you upload content that infringes someone else's rights, we may remove it and suspend your account.
Your content
You own everything you upload. You grant us a limited licence to store, transmit and display it solely so we can run the service for you and your family. We don't use your content for advertising or AI training.
Service availability
We aim to keep Roost working all the time, but occasional downtime can happen (maintenance, bugs, an underlying provider going down). If a serious outage exceeds 48 hours, we'll add a credit to your next renewal.
Cancellation, refunds, and account deletion
- You can cancel renewal in iOS Settings at any time.
- Refunds for App Store purchases are handled by Apple — go to reportaproblem.apple.com.
- To delete your account and all data, email hello@roostonline.co.uk with the subject "Delete my account". We process within 30 days.
Liability
We do our best to make Roost reliable, but we're not liable for indirect or consequential damages. Our total liability for direct losses is capped at the fees you've paid us in the previous 12 months (which is at most £24.99). Nothing in these terms limits your statutory consumer rights under UK law.
Changes
If we change these terms materially, we'll email you. Continued use after the effective date means you accept the new terms.
Governing law
These terms are governed by the laws of England and Wales. Disputes will be resolved by the courts of England and Wales.
Contact
Email hello@roostonline.co.uk.